Shipping Policies

Shipping Policies at Genuine Essiac

 

Shipping Schedule

We ship orders every Tuesday and Friday. Last batch of orders is closed at 12pm ET, meaning that anything that comes in after that will go out the next shipping day. Please be aware that there can be a slight lag between when you place the order and when our system receives it.

 

Tracking Information

If you have provided us with an email address when you placed you order, tracking will be emailed once the parcel leaves our warehouse. It will come from the address support @ genuineessiac.com.

Domestic Orders (Non Wholesale)

Domestic shipping for non wholesale orders is free. Most non-wholesale domestic orders ship via 2-3 day Priority Mail. On occasion we ship UPS instead.

 

Wholesale Orders (Domestic and International)

There will be a charge for shipping for wholesale orders in spite of the message at the top of our shopping cart. We are working on being able to adjust that. Our apologies. On our wholesale page it details the fact that there is a shipping fee. For international wholesale orders, you will be responsible for customs and may be charged VAT.

 

International Orders (Non Wholesale)

You will not owe VAT, but there may be other customs fees. Our customers report that charges are similar for a small parcel and a large parcel, so we suggest ordering the largest parcel you can use within 2 years to save as much money as possible on customs fees.

 

Missing Orders

Any domestic parcel that takes longer than 2 weeks to arrive after your purchase date will be replaced at no cost to you. Any international parcel that takes longer than 6 weeks to arrive after your purchase date will be replaced at no cost to you.

 

Damaged Orders

Any parcel that is damaged in transit will be replaced in part or in full at no cost to you, depending on the amount of damage (if one bag is affected, we will replace one bag). If all bags are affected, we will replace the entire order.

 

Adjusting Shipping Destination in Transit

The couriers we use do not allow us to adjust shipping destination in transit, so you are not going to be able to alter that once the order has been dispatched. If you are able to reach our customer support 24 hours before your order is set to leave the warehouse we will be able to adjust your shipping address if needed.

 

Please contact us with any concerns about your order or package.