Genuine Essiac Return Policy

We keep our Genuine Essiac™ return policy simple

Orders once placed cannot be canceled because it causes too much confusion for the shipping department and the timing doesn't always allow us to intercept the request prior to the order being shipped.

However, you may return unopened product for up to 30 days from date of purchase. Product returrned that was purchased more than 30 days ago will not be refunded. The return will be at your expense. As long as you postmark it by 30 days from the date your order was placed you'll be within the 30 day window.

You also may receive a replacement for any order that arrives in damaged condition. Simply contact us in that case and there is usually no need to return the product that was shipped to you. 

Please note that if you don't like the taste of Essiac tea, you can add many things to it to improve the taste. You can see that list here. Also note that most people get used to the taste with time. Keep in mind, you're drinking the tea for the benefits and not the taste. If you need some motivation, check out our extensive library of Essiac Tea Testimonials. Essiac tea keeps for up to 2 years, so there is no need to return product if you're not going to use it right away.

 

Please mail any unopened product you'd like to return to:

 

Please send an email to genuineessiac @ gmail.com to let us know the return is on it's way with your order number in the email. It's also helpful for us if you can include a note in the box explaining the nature of your return and the name you ordered under if different than what appears on the return label on your box.  

 

When to Expect Your Refund

We will issue you a refund within 7 of your return being marked "Delivered" to our address. The refund will appear on the payment method that you used to purchase the product within 5 business days from the date we issue the refund.

If you returned a Subscription autoship order, the credit will take 5-10 business days to post after it's requested 7 days from when the return is marked Delivered. 

If you have additional questions about your return, please contact us.

Thank you for giving the Essiac tea a try!